Fabio Alfaro

Experienced security professional skilled in leading large teams, overseeing comprehensive site operations, and ensuring compliance through regular audits, training, and procedure updates. Adept at fostering strong client relationships, streamlining communication, and maintaining high standards of emergency preparedness, administrative efficiency, and team development.

Responsibilities:

• Lead and manage a workforce of 50–110 Security Officers across multiple sites, ensuring operational excellence and alignment with organizational goals.
• Supervise security services and deliverables while ensuring compliance through regular audits and updates to SOPs, post orders, and emergency procedures.
• Direct Shift Supervisors to promote effective team management and performance accountability.
• Oversee monthly security drills and conduct post checks to maintain high preparedness and visible security presence.
• Monitor and manage Digital Activity Reports (DAR) and incident tickets to ensure timely resolution of security issues.
• Conduct monthly leadership meetings to strengthen communication and operational cohesion.
• Collaborate with clients to ensure service satisfaction and resolve escalated concerns promptly.
• Support onboarding, training coordination, and personnel transitions to maintain team readiness and development.
• Review employee scheduling and hours for accuracy and financial accountability.

Technologies used:

• Asana
• Outlook
• Quip
• EHub
• WinTeam
• Excel (Microsoft Office Suite)
• Slack
• SIM Ticketing

Participated in the Washington State Patrol Academy as a Cadet, receiving foundational training in law enforcement, traffic safety, de-escalation, and emergency response. Gained experience in patrol procedures, criminal law, and physical readiness as part of preparation for a trooper role.

Responsibilities:

• Gained experience in de-escalation and interacting with distressed individuals
• Trained in use-of-force decision-making and situational awareness
• Trained in traffic enforcement techniques
• Practiced arrest and restraint techniques, including use of handcuffs
• Learned Washington State criminal and traffic laws
• Received training in emergency response, including collision scene management
• Developed radio communication and report writing skills
• Performed physical conditioning and defensive tactics
• Studied courtroom procedures and preparation for testifying
• Conducted mock suspect pat-downs

Technologies used:

• Microsoft Office Suite
• Sector
• Spillman Flex
• Access
• WACIC
• LiveScan

Assisted in the care, custody, and supervision of offenders at the Franklin County Corrections Center, ensuring facility safety, security, and compliance with policy. Trained in intake processing, inmate transport, security operations, and emergency response procedures within a correctional environment.

Responsibilities:

• Processed new offenders including booking, fingerprinting, photographing, and property inventory
• Monitored offender movement and facility security using electronic surveillance systems
• Conducted routine and random searches to prevent contraband within the facility
• Escorted and maintained custody of offenders during court appearances and medical visits
• Performed headcounts and maintained detailed logbook records
• Responded to emergencies and implemented facility emergency procedures
• Facilitated offender basic needs, including meal distribution and medication pass
• Documented incidents, infractions, and routine activities in official reports
• Enforced facility rules and administered disciplinary procedures when necessary
• Assisted in maintaining cleanliness and operational readiness of housing units

Technologies used:

• Microsoft Office Suite
• Stellar Services Software
• EEC Imperium
• LiveScan

Performed hands-on hardware maintenance and troubleshooting in a high-density Amazon data center, ensuring continuous operation of servers, storage, and networking equipment. Collaborated with cross-functional teams and vendors to meet SLA targets, implement process improvements, and maintain strict security and safety standards.

Responsibilities:

• Performed server hardware diagnostics, repairs, and replacements including drives, motherboards, and memory modules
• Troubleshot network, server, and OS-related issues as the first point of contact
• Maintained uptime and met SLA requirements through effective ticket resolution and workflow management
• Collaborated with internal teams and third-party vendors to coordinate scheduled maintenance and upgrades
• Implemented and adhered to strict security, safety, and operational protocols in a 24/7 data center environment
• Supported infrastructure events including power and cooling adjustments
• Assisted in documenting procedures and contributed to global process improvements
• Utilized Linux-based tools and commands for server management and troubleshooting

Served as a Customer Service Associate at Amazon, delivering empathetic, personalized support via phone, chat, and email to resolve customer issues and uphold Amazon’s mission of being Earth’s most customer‑centric company. Utilized world‑class CRM tools and self‑service technologies to efficiently troubleshoot inquiries, collaborate with internal teams, and continuously improve customer experience at scale.

Responsibilities:

• Provided prompt and empathetic customer support via phone, chat, and email
• Troubleshot issues related to orders, deliveries, returns, and account management
• Utilized internal tools and resources to efficiently resolve customer inquiries
• Documented interactions and maintained accurate records of customer communications
• Collaborated with internal departments to resolve complex service issues
• Followed standard operating procedures while identifying opportunities for improvement
• Adapted quickly to new technologies, updates, and customer service protocols
• Upheld Amazon’s customer-obsession principle to enhance overall satisfaction

Technologies used:

• Amazon Connect
• Remedy (TT)
• MTPutty
• Interal Workflow System
• Cisco Server
• Fiber Optic Tools
• Linux
• KVM